How to Shop FAQs
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT 30MENU?
We take security very seriously and our payment process uses the most advanced coding methods.
HOW DO I KNOW WHICH ITEMS ARE IN STOCK?
All items shown on the website are in stock. If stocks are sold out will show it at the page. However, putting an item in your shopping basket does not reserve it for you.
CAN I RESERVE AN ITEM TO BUY LATER?
At the moment we do not provide a holding service at our boutiques.
WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Once your order has been confirmed, we will not be able to make any amendments, which also includes combining orders or adding items to an existing order.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Once your order has been dispatched, we are unable to redirect your purchases to another address. So, please finalise your shipping address when checking out and make sure that the address is correctly typed. Any costs incurred from wrong postal address will be fully absorbed by you.
DOES 30MENU SHIP TO MULTIPLE ADDRESS?
We can only deliver to ONE address per order. We suggest you to place a separate order for each destination if you would like to send your purchases to multiple destinations.
WHAT IF I CANNOT RECEIVE MY ORDER?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
If you still can't find your parcel, please email us using the contact us form and quote your order number. We'll reply as quick as we can and do our best to locate your parcel straightaway.
#PLS NOTED THAT WE DON'T ACCEPT CASE AFTER ONE MONTH OF YOUR ORDER. Contact us for help asap.
HOW CAN I TRACK MY ORDER?
If you have registered, you can check the progress of your delivery by checking My Account. You can also email us to firstname.lastname@example.org for questions regarding your order status. Every time we ship, we will send you an email notification so you can roughly estimate the package arrival time.
THE ITEM I WANT IS NO LONGER AVAILABLE, CAN I STILL GET IT?
Send a request to us at email@example.com, we will notify you immediately once it is back in stock.